At Torin Explores, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our returns and refunds terms below:
1. Returns
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Products are eligible for return within 3 business days of delivery.
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To qualify, items must be:
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Unused and in their original packaging.
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Accompanied by valid proof of purchase (invoice/receipt).
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Return requests made after 3 business days will not be accepted.
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Certain items ( hygiene-sensitive products, customized items) may not be eligible for return.
2. Return Process
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To initiate a return, please email us at [email protected] within 3 business days of receiving your order.
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Once your return request is approved, we will provide you with the return instructions and designated return address.
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Customers are responsible for safely shipping the product back unless otherwise specified.
3. Refunds
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Once the returned product is received and inspected, your refund will be processed.
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Approved refunds are typically processed within 24 hours after the return is confirmed.
4. Non-Returnable / Non-Refundable Items
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Products damaged due to misuse, missing parts, or tampered packaging will not qualify for returns or refunds.
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Clearance sale or final-sale items may be ineligible for returns.
5. Contact Us
For return or refund assistance, please reach us at:
📧 [email protected]